Case Study: RiseTek Global achieves scalable growth and improved agent productivity with ConnexAI

RiseTek - Customer Case Study

RiseTek, a US-based car parking enterprise, needed to sustain fast multi-state growth while empowering agents with gamification, an omni-channel experience and real-time dashboards and reporting. To address these needs RiseTek partnered with ConnexAI, deploying ConnexAI solutions such as Omni (alongside Athena, Quality, Form and Marketplace) to unify channels, support agent workflows and deliver detailed, real-time insights.

ConnexAI implemented its Omni platform with chatbot automation, monitoring, call‑back features and a “whisper” coaching tool, plus quality and reporting modules to streamline operations. The result: RiseTek scaled from 4 to 74 individual phone lines, reduced wait times through automated self-service, improved agent satisfaction and gained greater operational visibility — measurable growth and improved customer experience backed by ConnexAI’s responsive support.

RiseTek

Gayle Cathey

Director of Call Centre Services