Case Study: Old Mutual achieves seamless, personalised customer engagement with ConnexAI

Old Mutual achieves 100% AI interaction coverage with ConnexAI

Old Mutual, a key player in the South African insurance industry, faced challenges with fragmented communication channels and sought to scale customer interactions without increasing costs. They partnered with vendor ConnexAI to implement its comprehensive suite of AI communication tools, including AI Agents and advanced automation, to revolutionize their customer engagement strategy.

By implementing ConnexAI's platform, Old Mutual achieved seamless omnichannel engagement and streamlined its operations. The solution resulted in significant measurable impacts, including the ability to make 100 global outbound contacts in an hour and achieving 100% coverage of quality assurance for customer interactions through AI analytics. ConnexAI's solutions enhanced efficiency and positioned Old Mutual for future innovation.

Old Mutual