Case Study: National Debt Advisors achieves real-time reporting and #1 debt-review ranking with ConnexAI

National Debt Advisors - Customer Case Study

National Debt Advisors (NDA) is a South African debt review company that helps financially distressed people recover their creditworthiness over a multi-year program. Before working with ConnexAI, NDA lacked an automated call pass-over and relied on walkie-talkies to manage multiple local languages; they needed to digitize operations, gain real-time visibility into leads and reporting, and speed up lead-chasing and issue resolution.

ConnexAI implemented an integrated dialler platform with real-time dashboards, end-to-end reporting into NDA’s data warehouse, and a customized gamification module to drive agent performance. As a result, ConnexAI’s system gave NDA minute‑level response support, reduced wasted calls, improved efficiency and decision-making, and helped NDA win the national debt review award in 2020 and reach number one in the country.

National Debt Advisors

Michaela Hogan

Chief Operations Officer