Case Study: Homeshield Direct achieves 25% uplift in agent performance and up to 50% lower acquisition costs with ConnexAI

Homeshield Direct - Customer Case Study

Homeshield Direct, a fast-growing home appliance and kitchenware insurance provider with over 100 staff across four centres, faced an outdated contact centre that couldn’t keep pace with their expansion. Needing a modern, agile cloud contact centre with real-time, multi-metric reporting, easy agent adoption, campaign flexibility and scalable, cost-competitive pricing, they selected the ConnexAI platform to meet those requirements.

ConnexAI delivered a secure cloud solution with seamless integrations, dashboarding, Gamify features and simplified agent workflows, enabling rapid adoption and minimal training. As a result ConnexAI helped Homeshield Direct cut acquisition costs by up to 50%, boost agent performance by 25%, save time through smarter dialler and ticketing functionality, and drive measurable sales increases while meeting stringent security standards.

Homeshield Direct

Liam West

IT & Systems Manager