Case Study: Gulf Oil achieves rapid time-to-value and improved customer service with ConnexAI

Gulf - Customer Case Study

Gulf Oil, expanding into the UK energy market, needed to bring its outsourced customer service in‑house and required a flexible, modern cloud contact centre that could handle inbound and outbound activity, provide real‑time reporting, and let business users build their own campaigns. After evaluating requirements for flexibility, support and capability, Gulf Oil selected ConnexAI and its Connex One Customer Engagement platform to meet those needs.

ConnexAI implemented the Connex One cloud contact centre with easy integration, full‑time technical support and a simple monthly pricing model, delivering rapid time‑to‑value through straightforward setup, dashboards and training. The solution drove service efficiencies and measurable KPI improvements — faster speed to answer, lower abandon rates, reduced call handling times and improved first contact resolution — and supplied reporting and insight that helped Gulf Oil enhance its website, online tools and customer communications.

Gulf Oil

Emma Stewart

Head of Service