Case Study: Everest boosts contact rates and sales while achieving zero downtime with ConnexAI

Everest - Customer Case Study

Everest, one of the UK’s largest double glazing and home improvement companies, faced a data breach and prolonged downtime with their previous provider and needed a secure, efficient customer engagement platform. They chose ConnexAI for its Secure and Reliable Omni Platform, advanced reporting suite, user-friendly design and the ability to build bespoke data rules, Omni campaigns and KPI-aligned Wallboards.

ConnexAI implemented its Omni platform — including Dialler, Live Chat, reporting and Wallboards — and provided fast, proactive support. As a result, Everest’s outbound contact rate rose from 19% to an average 26%, producing more appointments and increased sales revenue, while recording zero minutes of downtime in four years and strengthening their technology partnership with ConnexAI.

Everest

Harry Laud

Outbound & Lead Management Operations Manager