Case Study: Digicall Assist achieves faster agent onboarding, reduced talk times and full performance visibility with ConnexAI

Digicall Assist - Customer Case Study

Digicall Assist, a South African niche-market BPO known for high-performance customer service, faced fragmented multi-channel operations, limited manager visibility and slow agent onboarding. To unify voice, chat and email and improve reporting and campaign management, they engaged ConnexAI and adopted the Connex One Platform / ConnexAI Omni solution.

ConnexAI implemented an integrated omni-channel platform with call scheduling, CRM integrations, dashboard visibility, whisper coaching and automated reporting, plus iterative automation of campaign steps. The result: a 10% increase in contact ratio on a key campaign, average talk time reduced from 10 to 6 minutes (≈40% reduction), much faster agent onboarding (agents up and running in days) and measurable productivity and sales improvements delivered by ConnexAI.

Digicall Assist

Zohar Green

Head of Digital Growth