Case Study: Calltastic achieves increased availability and real-time insights with ConnexAI

Calltastic - Customer Case Study

Calltastic, a US-based consulting and outsourcing provider delivering turnkey CX solutions for startups and growing ventures, needed an omni-channel platform that was fast to deploy, budget-friendly, intuitive for agents and managers, and that provided real-time dashboards, detailed reporting and gamification to boost availability and performance. To meet those needs Calltastic selected ConnexAI, deploying ConnexAI’s Omni platform along with Athena, Quality, Form and Marketplace.

ConnexAI delivered an integrated CCaaS solution with AI-driven routing, real-time reporting and gamification that let Calltastic monitor channels live, make rapid staffing adjustments and automate non‑critical contacts. The result: frontline leaders reclaimed roughly 10–20% of their day by focusing less on analytics and more on operations, customer satisfaction improved, agent friction fell thanks to a more intuitive UI, and Calltastic gained scalable pricing and support to accelerate growth.

Calltastic

Leo Lopez

Chief Executive Officer