Case Study: DS Tech achieves simplified IT operations and stronger compliance support with ConnectWise CPQ

This MSP simplifies IT, powers compliance-based businesses in rural Michigan

DS Tech, a rural Michigan MSP founded in 1976, needed a partner that could support its cyber-first focus on compliance-heavy customers like banks, credit unions, manufacturing, finance, and healthcare. As the company grew to 30 staff and expanded under New Charter Technologies, it turned to ConnectWise CPQ and other ConnectWise tools to help simplify operations and better serve clients with sensitive data and strict cybersecurity requirements.

ConnectWise CPQ and the broader ConnectWise platform helped DS Tech streamline monitoring, improve visibility, and reduce administrative burden, especially through ConnectWise RMM and ScreenConnect. DS Tech reported the biggest labor, time, and cost savings from intelligent monitoring and alerting, plus faster vulnerability response with custom filters; for example, it quickly identified and updated systems affected by a Notepad++ issue. The team also praised ConnectWise CPQ and ConnectWise for responsive product feedback and support, saying the partnership has been a gamechanger.

DS Tech

Josh Marenger

Operations Manager