Case Study: Present achieves stronger cybersecurity and streamlined operations with ConnectWise CPQ

This MSP leveraged the ConnectWise Ecosystem to achieve success with its thriving cybersecurity practice

Present, an MSP with a growing cybersecurity practice, needed a better way to serve Microsoft-based customers after struggling with poor ticketing integration, slow response times, and labor-intensive management from a previous vendor. The company turned to ConnectWise CPQ-related ConnectWise solutions and had also previously had positive experience with ConnectWise MDR, especially in environments using Microsoft Defender for Business and Microsoft 365 Business Premium.

ConnectWise helped Present by providing a more integrated stack, including ConnectWise MDR, which simplified operations and strengthened endpoint protection with 24/7 monitoring, automated threat detection, and remediation. The results included easier upselling of Microsoft Business Premium licenses, reduced downtime for clients, and a more efficient, single-partner experience that made security delivery easier and more scalable for Present.

Present

Martin Perron

Director of Managed Services