Case Study: Mirus IT achieves increased profits and streamlined operations with ConnectWise CPQ

The Integration That Increased Profit for One Award-Winning UK MSP

Mirus IT, an award‑winning UK MSP based in Milton Keynes, had been hamstrung by 12 years of RMM and PSA tools that lacked integration, making financial reporting, ticketing, quoting and customer‑profitability insights slow and error prone. As the business grew, these gaps were preventing efficient service delivery and accurate revenue capture.

By deploying the ConnectWise suite (Manage, Automate, Sell, Campaign and Unite) and integrating third‑party tools, Mirus IT automated time capture, patching, onboarding and quoting, and unified service and sales workflows. The outcome: streamlined back‑office processes, more professional and accurate quotes, improved customer experience, higher margins and scalability — including a 10% increase in same‑day fixes and a 25‑minute reduction in ticket resolution time.

Mirus IT

Paul Tomlinson

Managing Partner