Case Study: Shift IT Solutions achieves improved BCDR service value and 24/7 client support with ConnectWise CPQ

Outsourcing BCDR Services to Improve Client Value with Co-Managed Backup

Shift IT Solutions needed a more reliable way to manage business continuity and disaster recovery after losing confidence in its backup technology and spending too much time on hardware issues, vendor coordination, and backup integrity concerns. The company wanted a compliant, complete data security solution that could support different client environments while improving productivity, and it turned to ConnectWise CPQ as part of a broader backup and IT management approach.

ConnectWise CPQ helped Shift IT Solutions pair Axcient x360Recover with the ConnectWise Asio platform for co-managed backup, unified monitoring, and NOC support. The result was smoother client migrations, no technical issues reported during the move of 35% of clients, 24/7 coverage, and 70% of calls answered within 1 minute, while also reducing costs by repurposing existing Datto hardware.

Shift IT Solutions

Andrew Carey

Chief Executive Officer