Case Study: MJD Systems achieves streamlined processes and seamless quoting with ConnectWise CPQ

MJD Systems in Scotland Thrilled to Join ConnectWise Family

MJD Systems is a nine‑person managed services provider based in rural north Scotland that supports a wide range of small to mid‑sized customers. As the business grew, its existing ticketing and customer‑tracking tools—and a reliance on spreadsheets and Word for proposals—failed to scale, causing duplicated data entry, process bottlenecks and increasing operational friction.

By implementing ConnectWise Manage and ConnectWise Sell, MJD centralized client data, automated ticketing and streamlined quoting with mobile access and system integrations. The change delivered better visibility, fewer manual tasks and faster, more accurate proposals, resulting in smoother operations, reduced frustration and a stronger sense of partnership through the ConnectWise community.

MJD Systems

Mark Dunscombe

Director