Case Study: Matrix Integration achieves improved customer retention and experience with ConnectWise CPQ

Matrix Integration - Customer Case Study

Matrix Integration is a managed services provider that supports installation, operation, and training for telecommunication and video conferencing systems. As a long-time ConnectWise partner, they attended IT Nation Orlando and discovered PitchIT, a competition and vendor showcase that helped them explore new technologies and potential business improvements, even though they did not begin with a specific challenge.

Through ConnectWise CPQ’s PitchIT event, Matrix Integration evaluated multiple innovators and ultimately adopted HumanizeIT and Vohani. The solution improved customer retention and data quality, and most importantly enhanced the customer experience; after just six months, Matrix reported a more “sticky” and frictionless experience for customers, showing measurable positive impact.

Matrix Integration

Juan Mack

IT Services Manager