Case Study: Mangano IT achieves 165+ hours saved and a 50% lower ticket backlog with ConnectWise CPQ

Mangano IT Saves 165+ Hours and Cuts Ticket Backlog by 50% with Scalable Automation

Mangano IT faced pressure to modernize after losing a long-standing client and seeing ticket volume grow, prompting the team to adopt ConnectWise CPQ-related automation capabilities as part of a broader shift toward a more efficient MSP experience. Using ConnectWise RMM and ConnectWise Asio, they focused on reducing manual work while adding safeguards for safer scaling.

With ConnectWise CPQ’s vendor ecosystem and ConnectWise RMM automation in place, Mangano IT standardized workflows, added change management and fail-safes, and used bots to handle repetitive tasks more reliably. The results were significant: more than 165 hours saved and a 50% cut in ticket backlog, while also helping the team focus more on client experience and higher-value work.

Mangano IT

Robert Mangano

IT Team