Case Study: Mangano IT saves 165+ hours and cuts ticket backlog by 50% with ConnectWise CPQ

Mangano IT saves 165+ hours and cuts ticket backlog by 50% with ConnectWise CPQ

Mangano IT, a technology partner based in Australia, faced the challenge of modernizing its service delivery to manage growing demands while reducing technician workload. They needed a scalable, reliable solution from vendor ConnectWise to automate routine tasks and improve operational efficiency without compromising on service quality.

By implementing an automation strategy powered by the ConnectWise Platform and specifically using ConnectWise RMM, Mangano IT built intelligent, template-based workflows. This solution delivered significant results, including saving over 165 technician hours in a single month and cutting their ticket backlog by 50% within three weeks. The measurable impact from ConnectWise allowed the team to scale efficiently without increasing headcount and created new capacity for innovation.

Mangano IT