Case Study: ited achieves profitable hyperautomation-driven growth with ConnectWise CPQ

Making the case for hyperautomation as a path to profitability

ited, an IT services provider, grew from a $1 million startup to a $50 million company and faced the challenge of scaling profitably without adding headcount. To protect gross margins and keep up with rapid growth, ited turned to ConnectWise CPQ and the ConnectWise platform, including ConnectWise Asio™, RMM™, RPA™, and Sidekick™, to automate more of its operations.

ConnectWise CPQ helped ited build a hyperautomation strategy that streamlined workflows, improved alerts and monitoring, and accelerated ticket resolution. The company says 20% of ticket time is already automated, with a goal of reaching 50% automation to support its target of growing to $250 million by 2030 while maintaining profitability.

ited

André Lajoie

Co-founder