Case Study: LOOKUP achieves 30% lower labour costs and greater business visibility with ConnectWise CPQ

LOOKUP - Customer Case Study

LOOKUP, a growing IT services business, had hit an efficiency ceiling: despite rising turnover, overheads were climbing, profitability was falling, and its quoting-to-invoicing process was fragmented across Excel, Word, email, and MYOB. The company turned to ConnectWise CPQ and the broader ConnectWise platform to replace its high-touch, disconnected systems with a more unified way to run the business.

ConnectWise CPQ helped LOOKUP streamline quoting, billing, CRM, ticketing, project management, and time tracking, while improving visibility into customer quote activity and technician effort. The results were significant: LOOKUP gained better control over operations, could make data-driven decisions, and reduced labour costs by 30%.

LOOKUP

Peter Kantarelis

Chief Executive Officer