Case Study: JNR Networks achieves greater efficiency and growth with ConnectWise CPQ

JNR Networks - Customer Case Study

JNR Networks, an MSP that grew from a one-person break/fix shop into a managed services provider, needed a better way to run scripts, automate repetitive tasks, and keep up with increasing ticket volume and service tracking. After using other RMM tools, the company turned to ConnectWise CPQ’s ecosystem, including ConnectWise Automate and ConnectWise Manage, to support its growing operations and improve efficiency.

ConnectWise CPQ helped JNR Networks automate proactive remediation for about 95% of its roughly 2,000 monthly tickets, freeing technicians to focus on customer service instead of manual work. The integration between ConnectWise Automate and ConnectWise Manage also ensured every automated event was logged in a ticket, improving visibility and time tracking. As a result, JNR Networks reports strong ROI, has grown to nine employees, and now manages nearly 1,400 endpoints with a lean team.

JNR Networks

James Riley

Chief Executive Officer