Case Study: Keller Logistics Group achieves centralized, remote IT management for 11 locations and 150 users with ConnectWise CPQ

IT Team Supports 11 Locations & 150 Users Remotely with ConnectWise Automate®

Keller Logistics Group needed an all-in-one IT management solution to support 11 locations and 150 users while improving visibility, response times, and accountability. Using ConnectWise Automate, the team wanted better control over assets, software updates, ticketing, and remote support without having to travel to each site.

ConnectWise CPQ implemented ConnectWise Automate to centralize monitoring, remote control, asset management, ticketing, and reporting in one platform. As a result, Keller Logistics Group can identify devices instantly, update PCs remotely, and generate metrics that improve IT transparency and service levels, helping the team meet goals of one-hour ticket response and eight-hour resolution times.

Keller Logistics Group

Brock Bell

Information Security Analyst