Case Study: Marco Technologies achieves faster, more efficient IT operations with ConnectWise CPQ

In its quest to be an Empire Builder, this MSP is leveraging hyperautomation to move fast and innovate things

Marco Technologies, an MSP focused on becoming an “Empire Builder,” was looking to improve speed, reduce errors, and contain costs through hyperautomation. Working with ConnectWise CPQ and its broader ConnectWise tools, including ConnectWise Sidekick, RPA, and workflow automation, Marco set out to tackle repetitive work and improve operational efficiency.

ConnectWise CPQ helped Marco Technologies implement automation across key IT processes, including auto-triage, shorter call handling and resolution times, automated onboarding, and other repetitive tasks. The result is a clearer path to higher IT service margin, better invoiceability, labor cost savings, and faster customer onboarding, with Marco targeting significant end-of-year gains through its automation program.

Marco Technologies

Amy Jahraus

Business Applications Manager