Case Study: Oosha achieves reliable reporting and faster field turnaround with ConnectWise CPQ

Improved Integration and Reliable Reporting with ConnectWise Oosha

Oosha, a central England IT services provider that has grown into the 50–200 user market, was hampered by unreliable remote-monitoring and clunky integrations. Their previous tools (CentraStage and a QuoteWerks–Autotask setup) produced incorrect or insufficient reporting, forcing staff to recheck data and limiting operational visibility.

Switching to ConnectWise Manage and ConnectWise Sell delivered seamless integration, reliable reporting and a powerful mobile app, while ConnectWise University smoothed implementation and helped formalise policy structure. The outcome was faster engineer turnaround, improved client meetings and quoting, and freed operations leadership to focus more on customers.

Oosha

Matthew Newton

Operations Director