Case Study: PC Portal achieves faster customer response and operational efficiency with ConnectWise CPQ

How PC Portal operationalized its business with ConnectWise Manage

PC Portal is a Wisconsin-based IT managed services firm founded by Joel Hynes that grew from a one‑person side business into a small team serving local customers. As the company expanded, its existing PSA and CPQ tools failed to deliver the efficiency and operational visibility needed to scale, forcing leadership to spend too much time working in the business instead of on it.

PC Portal implemented ConnectWise Manage and ConnectWise Sell, fully integrating the tools across operations and customer workflows (including a single‑sign‑on customer portal). The change delivered faster customer response times, improved technician-to-customer engagement, unified sales quoting and visibility, and clear management insight into tickets and time entries—freeing Joel to focus on sales and growth while customers reported higher satisfaction.

PC Portal

Joel Hynes

PC Portal