Case Study: eGuard Tech Services achieves greater efficiency and scalable support with ConnectWise CPQ

How One MSP Uses Automation to Scale and Deliver Exceptional Service

eGuard Tech Services, an MSP, was struggling to keep up with growth using its previous RMM tool because of limited automation, scripting, and integration capabilities. The team needed a better way to handle increasing client demands and time-consuming tasks like user offboarding, which was taking up to an hour and a half to two hours manually.

eGuard Tech Services implemented ConnectWise CPQ through ConnectWise’s automation and management stack, including ConnectWise Automate and ConnectWise Manage, to streamline repeatable tasks and improve support consistency. With ConnectWise, the company reduced offboarding to about 15 minutes, saved hours through scripting and automation, and scaled more efficiently—cutting projected hiring needs from three additional techs to two while taking on more clients.

eGuard Tech Services

Khaled Farhang

Chief Executive Officer