Case Study: Integrated Computer Systems Support achieves $93,000 in added revenue with ConnectWise CPQ

How One Company Made an Additional $93,000 in 5 Months

Integrated Computer Systems Support (ICS) was struggling with antiquated software that made time entry slow, limited visibility into staff workload, and lacked built-in reporting. With customers mainly submitting support requests by email, the company needed a better way to capture time, track work, and measure performance using ConnectWise CPQ and related ConnectWise solutions.

ConnectWise CPQ helped ICS implement a more efficient business management setup, including automated ticketing, improved time capture, reporting, and remote support through ConnectWise Control. In just five months, ICS increased time-and-material revenue by $93,310 with the same staff, effectively covering the cost of its four-year commitment in about three months while gaining better visibility and accountability across the team.

Integrated Computer Systems Support

Chris Faist

Director of Networking