Case Study: Innovative Computing Systems achieves streamlined operations and rapid growth with ConnectWise CPQ

How Innovative Computing Systems grew their staff, their business, and their revenue with ConnectWise solutions

Innovative Computing Systems, a network integrator serving legal clients, faced fragmented, manual processes that limited visibility, billable accuracy, and capacity for growth. The company needed a centralized PSA/RMM, faster quoting, and automation to simplify day‑to‑day tasks and support expanding staff and revenue goals.

By implementing ConnectWise Manage, Automate, Sell, and Control, Innovative Computing created an integrated, automated platform for professional services, IT automation, quoting, and remote support. The result was dramatically improved efficiency and visibility, faster onboarding (ramp time cut from six to three months), automated billing and quoting, and rapid growth—staff expanding from a handful to nearly 50 and strong revenue gains.

Innovative Computing Systems

Eric Hoffmaster

TAC Manager