Case Study: DoD Security achieves greater operational efficiency and compliance with ConnectWise CPQ

How DoD Security Matured Its IT Support Model with ConnectWise

DoD Security, a federal government cybersecurity and IT services provider, needed a more efficient way to scale service delivery, maintain NISS/NIST compliance, and make sure every service was accurately documented and invoiced. The company also wanted automation tools built for IT service providers, so it evaluated PSA and RMM options from ConnectWise.

ConnectWise CPQ helped DoD Security implement ConnectWise PSA and ConnectWise RMM to streamline operations, improve visibility, and support compliant service delivery. The rollout was quick even with customization for federal requirements, and the company reported better reporting, stronger support, and reduced risk of missed invoicing. DoD Security also noted meaningful cost savings from choosing a ConnectWise solution over an alternative that was six times more expensive.

DoD Security