Case Study: Syrex achieves streamlined operations and 20–30% more recovered billing with ConnectWise CPQ

How ConnectWise Solutions Brought Order to One MSP’s Chaotic Management System

Syrex, an ICT and ISP provider in South Africa, was running 50 products and 100+ employees across nine separate systems, which led to dropped invoices, lost details and overwhelmed staff. The fragmented setup made ticketing, time tracking and billing unreliable and constrained growth.

By implementing ConnectWise Manage and ConnectWise Automate, Syrex consolidated to four systems, automated invoicing and gained accurate employee time tracking. The changes boosted ticket throughput, cut customer complaints, recovered an estimated 20–30% in previously lost billing, and provided the forecasting and operational insight to scale clients per staff and pursue further efficiencies with ConnectWise Sell.

Syrex

Ralph Berndt

Sales Director