Case Study: DirectIT achieves streamlined operations and fast, accurate quoting with ConnectWise CPQ

How ConnectWise Solutions and a Strong Community Changed the Way One Belgium MSP Operates

DirectIT is a Belgium-based IT infrastructure company founded in 2013 by Koen Lepez that transitioned into an MSP with a strong focus on ownership. Despite their ambitions, they struggled with a non-intuitive platform that hampered project management, billing, documentation and proactive support, preventing them from delivering services at the level they wanted.

By adopting ConnectWise Manage and ConnectWise Sell, DirectIT centralized ticketing, documentation and quoting in a single dashboard, enabling traceability from ticket to project and simplifying quote-to-project conversion. The result: faster, more accurate proposals, fewer handoff errors, proactive issue resolution, a more efficient service desk—and added value from the ConnectWise ecosystem through training and peer collaboration.

DirectIT

Koen Lepez

Founder and CEO