Case Study: Mangano IT achieves 100% zero-touch MSP automation with ConnectWise Asio

How ConnectWise Asio® Enabled Scalable, Zero-Touch Automation for Mangano IT

Mangano IT, an Australian managed services provider, needed a way to reinvent its employee onboarding and offboarding processes with an AI- and automation-first approach. The company wanted a scalable, zero-touch framework that would reduce manual work, improve reliability, and support dozens of clients across hybrid and cloud environments. ConnectWise CPQ, using ConnectWise Asio®, provided the platform foundation for that transformation.

ConnectWise CPQ helped Mangano IT build reusable, client-agnostic workflows with bots, AI decisioning, and secure authentication through Azure Key Vault. The result was 100% zero-touch automation, with onboarding time cut by up to 75% from 60 minutes to under 15 and offboarding accelerated by up to 90% to as little as 5 minutes, while also improving audibility and consistency across environments.

Mangano IT

Robert Mangano

IT Team