Case Study: ComTech Systems, Inc. achieves greater efficiency and scalability with ConnectWise CPQ

How ComTech used ConnectWise solutions to enhance scalability

ComTech Systems, Inc. is a Maryland-based MSP and full-service IT provider that supports SMBs with managed IT, Wi-Fi and network security, backup and disaster recovery, Microsoft 365 migration, and remote help desk services. As ComTech transitioned from a VOIP vendor to an MSP, it needed ConnectWise CPQ and a broader integrated platform to handle rapid growth, improve scalability, and replace manual, disconnected processes.

Using ConnectWise PSA with integrations to ConnectWise CPQ, Reports and Dashboards, and Campaign, ComTech streamlined operations, automated customer communications, and reduced errors from manual data entry and billing reconciliation. With ConnectWise, the company improved efficiency, increased engagement and customer satisfaction, and materially sped up service delivery.

ComTech Systems, Inc.

Courtney Amodei

Director of Operations