Case Study: Alcanna achieves faster multi-location IT support and PCI compliance with ConnectWise CPQ

ConnectWise Automate Helps 'Liquor Stores' Support Multiple Locations at Once & Stay PCI Compliant

Alcanna, formerly Liquor Stores NA Ltd., faced major IT challenges as rapid acquisitions grew its footprint to nearly 300 retail locations across Alaska, Kentucky, and Canada. Managing support across such a wide geography, while also staying PCI compliant and keeping up with frequent software deployments, made it difficult to maintain visibility, respond quickly to outages, and provide consistent service.

To solve this, Alcanna integrated its tools with the ConnectWise Automate IT management platform from ConnectWise CPQ to centralize updates, monitoring, and remote support from one point of control. The result was software deployments that once took days or weeks now completed in about 15 minutes, saving technicians at least 9 hours per week, improving outage visibility, reducing reactive support tickets, and helping the company pass PCI v2 compliance audits.

Alcanna