Case Study: Complete IT increases margins and trusted advisor status with ConnectWise Identify

Complete IT increases client subscriptions to two-thirds with ConnectWise CPQ

Complete IT, a UK-based managed services provider (MSP), faced the challenge of offering formalized and profitable cybersecurity services to its clients without it being a major drain on its resources. They sought a way to become trusted advisors and provide consistent security offerings, having only previously dabbled with vulnerability scanning on a case-by-case basis. They turned to the vendor ConnectWise and its product ConnectWise Identify for a solution.

By implementing ConnectWise Identify, Complete IT gained a cost-effective tool to produce high-value security risk assessments with minimal internal effort. This allowed them to roll the assessments into all their service bundles, leading to more consultative conversations with clients. As a result, two-thirds of their client base subscribed to the new offering, creating a revenue-generating security roadmap and significantly increasing their margins while solidifying their role as a trusted advisor.

Complete IT