Case Study: Prince William County streamlines taxpayer services with ConnectPath CX and Amazon Connect

Prince William County streamlines citizen services with ConnectPath CX for 482,204 residents

Prince William County, a populous county in Virginia, faced a challenge for its Tax Administration Division. The Taxpayer Services Team needed a low-cost, easy-to-implement contact center solution to better track KPIs and manage taxpayer contacts. They turned to vendor ConnectPath CX for a solution built on Amazon Connect.

ConnectPath CX implemented its platform with custom integrations and features specifically for the county's use case. The solution provided a single, intuitive interface for agents and supervisors across multiple divisions, streamlining operational processes like real-time monitoring and reporting. ConnectPath CX reduced time to resolution for technical challenges and supported the county's evolving needs with proactive feature releases, enabling them to better serve their citizens.

Prince William County