Case Study: Prince William County improves contact center operations with ConnectPath CX

Prince William County deploys Amazon Connect and ConnectPath CX

Prince William County, Virginia's second-most populous county, sought a low-cost, contact center solution for its Tax Administration Division. The challenge was to better track key performance indicators and taxpayer contacts to improve citizen services. They chose to implement the ConnectPath CX platform on Amazon Web Services to address this need.

ConnectPath provided the county with a single, intuitive interface for its agents and supervisors, streamlining operations with real-time monitoring and reporting. The solution included custom integrations and feature development tailored to the county's specific use case. As a result, ConnectPath helped the county make better use of the AWS ecosystem, reduced time to resolve technical challenges, and provided world-class support, allowing the teams to better serve their citizens.

Prince William County

Brian

Prince William County