Case Study: OneSky Flight elevates customer experience with ConnectPath CX

OneSky Flight’s Zendesk and ConnectPath Configuration

OneSky Flight, an aviation portfolio providing private jet travel solutions, required a scalable, pay-as-you-go contact center solution to handle unpredictable call volumes. Their challenge included the need for omni-channel capabilities and a tight integration with Zendesk to provide agents with real-time customer information via a screen-pop. They turned to ConnectPath CX to address these requirements.

ConnectPath CX was implemented to extend their Amazon Connect instance, instantly providing essential call control and supervisor visibility with features like reporting, dashboards, and call transcriptions. The integration built by CloudHesive connected ConnectPath with Zendesk, which popped relevant customer information to agents and saved them time by eliminating duplicate data entry. This solution improved agent productivity and efficiency, allowing OneSky Flight to elevate its customer experience.

OneSky Flight