Case Study: City of Atlanta 311 achieves omnichannel, scalable service with ConnectPath CX on Amazon Connect

Large municipality deploys ConnectPath CX on Amazon Connect

The City of Atlanta 311 needed a cost-effective and easily administered contact center solution that could provide omnichannel capabilities and scale to meet their community's evolving needs. They sought to avoid either expensive third-party add-ons or the burden of custom development and ongoing maintenance, turning to ConnectPath for a solution.

ConnectPath provided a third option by deploying its ConnectPath CX platform on Amazon Connect. This customizable, low-cost solution extended into an omnichannel platform with robust reporting, dashboards, and role-based access control. The implementation was customized for over two dozen departments, significantly improving usability. The solution was successfully battle-tested during major city weather events, leaving the customer pleased with both the platform and the support received.

City of Atlanta 311