Case Study: a leading auto finance company achieves scalable high-efficiency loan servicing with Conduent

With high-efficiency auto finance operations powered by Conduent, this small auto lender became an industry giant

The leading auto finance company, a small auto lender with less than 50,000 loans, faced challenges with its manual, inefficient, and unstable loan servicing and collections platform. This resulted in high costs, slow customer turn-around times, and low satisfaction. To modernize and scale its operations, the company turned to Conduent for a transformative solution, initially delivering customized loan servicing software as a service.

Conduent implemented a customized, scalable loan servicing and collections platform, backed by 24/7 support and dedicated IT resources. This solution provided a stable, high-efficiency system that dramatically reduced the total cost of ownership. The results for the client were extraordinary: their loan portfolio grew over 100-fold to more than 5 million loans, they achieved a complete ROI within three years, and storage costs were reduced by more than 50%. The partnership with Conduent enabled the client to become one of the largest non-captive auto lenders in the U.S.