Case Study: United Health Services achieves health plan consolidation and cost savings with Conduent

United Health Services consolidates 9,000 lives with Conduent to uncover health plan savings

United Health Services (UHS), a self-insured regional health system, was facing rising healthcare costs and sought to consolidate its health plans with a single vendor to achieve economies of scale. To meet this challenge, they partnered with Conduent for its Health Solutions consulting services to audit and compare their existing vendors' medical management performance.

Conduent implemented a detailed audit solution, utilizing comprehensive questionnaires, program document reviews, and clinical case audits performed by registered nurses. This process enabled UHS to validate vendor performance, identify program strengths, and uncover opportunities for improvement in both plan design and cost savings. As a result, UHS was provided with the information needed to select a vendor and craft its future health plan strategy, positioning them to work with their chosen vendor to improve services and add value.

United Health Services