Case Study: a leading bank in North America improves remittance processing with Conduent

Transforming Remittance Processing through People, Process and Technology

A leading bank in North America faced the challenge of losing business and key sales executives due to its outdated remittance processing. The bank needed to upgrade its systems, scanning equipment, and facilities in several key cities to meet strict service level agreements and provide superior "white glove" service to its corporate clients, but was constrained by scarce project funding.

Conduent partnered with the bank to implement a comprehensive solution involving people, process, and technology. This included rebadging over 300 bank staff, building a flagship processing facility in Chicago, and deploying a network of five sites with advanced scanning technology. The results for the bank included a state-of-the-art processing environment that handles $5B in deposits monthly, significantly reduced errors and costs, increased funds availability, and a decade of consistently met SLAs.