Case Study: a leading Fortune 100 company achieves 80% automation in enrollment processing with Conduent

Supercharging Enrollment Processing with Intelligent Automation for a Fortune 100 Company

A leading Fortune 100 healthcare payer, specializing in Medicare Advantage, was challenged by the immense volume of handwritten enrollment forms it received, a process that was overwhelmingly manual and further complicated by remote work. Seeking to accelerate processing and reduce costs, the company partnered with Conduent to implement a new automated solution.

Conduent deployed a sophisticated system using machine learning, OCR, ICR, and ADR to automate document processing. This solution achieved an 80% field-level automation rate for handwritten forms, far exceeding the industry average. The results were transformative: manual data entry was cut in half, processing speed increased 15-fold, and staffing requirements were reduced by 65%, leading to significant cost savings and operational efficiency for the client.