Case Study: a Large State State Treasurer achieves faster unclaimed property processing and better citizen service with Conduent

State Treasurer returns unclaimed property faster with Conduent’s 48-hour expert deployment

The state treasurer of a large state faced the challenge of managing wildly fluctuating volumes of claims and inquiries for its unclaimed property program. This required costly and inefficient cycles of hiring and training temporary staff to meet peak demands. To solve this, the treasurer turned to Conduent for managed services to handle claims processing and later, contact center operations.

Conduent implemented a solution using its team of unclaimed property experts to manage the claims process and a professional contact center. This allowed operations to scale up or down within 48 hours as needed. The results included faster return of property to citizens, the freeing of internal staff for other projects, and high customer satisfaction scores, all of which benefited the state's budget and its constituents.