Case Study: a state Medicaid agency restores performance and trust with Conduent

State Medicaid Agency restores Medicaid service performance with Conduent after temporary pandemic funding ends

The State Medicaid Agency was facing declining service performance and eroding member trust due to rising demand and reduced resources following the end of temporary pandemic funding. They needed to stabilize operations quickly without causing service disruption and partnered with Conduent to address this challenge.

Conduent worked with the agency to restore structure, strengthen accountability, and optimize workflows within its existing systems. This partnership successfully enabled faster service and delivered better outcomes for the state's Medicaid member services program.