Case Study: a leading state toll agency achieves 99.9% toll collection accuracy and on-time AET launch with Conduent Transportation

State introduces a pioneering AllElectronic Tolling (AET) system with no room for error

A leading state toll agency faced the challenge of implementing a pioneering, all-electronic tolling (AET) system on a controversial new highway with an ambitious deadline and no room for error, requiring absolute reliability to win public trust. They partnered with Conduent Transportation for its expertise in designing, developing, and maintaining the integrated AET system, which included Automatic License Plate Recognition (ALPR) and support for dynamic pricing.

Conduent successfully implemented the system, overcoming severe weather delays to complete the installation 12 days ahead of schedule. The resulting highway drastically cut commute times in half and achieved a 99.9% toll collection accuracy rate, with revenue meeting or exceeding projections. This allowed the state toll agency to focus on its core mission while Conduent managed the flawless toll collection operation.