Case Study: SEPTA achieves seamless open payments transit fare collection with Conduent Transportation

SEPTA streamlines fares across all transit services with Conduent

SEPTA, the Southeastern Pennsylvania Transportation Authority, faced the challenge of modernizing its outdated fare collection process to create a more seamless and efficient experience across its entire network. They partnered with Conduent Transportation to implement its New Payment Technology (NPT), a new open payments system.

The solution implemented by Conduent introduced the SEPTA Key Card, a smart media card that allows riders to pay for fares across all services. The system also accepts contactless bank cards and mobile wallets, reducing reliance on cash. This open-standards technology provided riders with improved speed, convenience, and security, while giving SEPTA key benefits like reduced operating costs, improved revenue accountability, and greater flexibility for the future.

SEPTA