Case Study: SEPTA improves fare payments and rider experience with Conduent open payments

SEPTA Introduces the Key Card Solution Using Open Payments

SEPTA, the Southeastern Pennsylvania Transportation Authority, partnered with Conduent Transportation to modernize its outdated fare collection system. The challenge was to create a more efficient, seamless payment experience for riders across its entire network of buses, trolleys, subways, and regional rail, while also reducing operational costs and improving data collection for the agency.

The solution implemented by Conduent was the New Payment Technology (NPT) system, an open-standards, non-proprietary platform. This allowed riders to use a new SEPTA Key card, their own contactless bank cards, or NFC-enabled mobile wallets to tap and pay. For SEPTA, the results included reduced operating costs, improved revenue accountability, and enhanced security. For riders, Conduent's solution delivered a seamless travel experience across all services with improved speed, convenience, and multiple new reload options.

SEPTA