Case Study: Scripps Health achieves greater quality improvement and efficiency with Conduent Health's Midas Statistical Enterprise Scorecard

Scripps Health boosts leadership engagement 83% with Conduent

Scripps Health, a healthcare organization with five hospitals and numerous clinics in San Diego, faced the challenge of achieving greater year-over-year improvement in quality metrics without increasing labor expenses. Their traditional, decentralized quality departments were experiencing only incremental gains despite adding dedicated staff. To address this, they partnered with vendor Conduent and implemented its Midas Health Analytics Solutions, specifically the Midas Statistical Enterprise Scorecard integrated with National Comparative Analytics.

By implementing Conduent's Midas solutions, Scripps Health created a new, integrated quality improvement process. This solution dramatically increased front-line leadership engagement, with data views in the system jumping from 6,000 to over 30,000. The results included significant efficiency gains, reducing the required staff from 9 FTEs to just 1.5 FTEs for performance management. The measurable impacts were substantial, including a 35% improvement in care delivery, an 83% increase in leadership engagement, an 80% improvement in talent resource allocation, and a 60% reduction in patient safety events.

Scripps Health