Case Study: Church & Dwight achieves an 11% reduction in claims costs with Conduent RightOpt Private Exchange

RightOpt® Private Exchange Consumer Goods

Church & Dwight, a major consumer packaged goods company, faced rising healthcare costs and had exhausted traditional cost-sharing measures. They sought a new way to manage expenses while improving employee engagement and offering competitive coverage. They turned to the vendor Conduent and selected its RightOpt private exchange solution for a fresh approach.

Conduent's RightOpt solution provided a private exchange that reintroduced plan choice, simplified administration, and offered personalized decision support tools. The implementation included a new wellness program and a strong communication campaign to drive engagement. The results were significant, including an estimated 11% year-over-year reduction in total claims costs. Employee participation was high, with 82% completing health screenings and the portal seeing an average of 7.1 visits per employee.

Church and Dwight

Jim Levine

Director, Benefits and Compensation