Case Study: a major multinational packaging company meets SAR deadlines faster and at lower cost with Conduent

Right now, or wrong later. Empowering organizations to meet their SAR obligations

a major multinational packaging company faced significant challenges in handling a complex Subject Access Request (SAR) under GDPR regulations. The company was struggling to efficiently collect, process, and review over 250,000 documents using inefficient manual methods and internal resources. They engaged Conduent and its proprietary Viewpoint digital platform to address this compliance challenge.

Conduent applied sophisticated analytics to expertly cull the document population by 92%, reducing it from 250,000 to 20,000 for review. Their team of qualified reviewers redacted sensitive information and scaled resources quickly when the request's scope was expanded. As a result, the company completed its first SAR in just 21 days, meeting the deadline and achieving a 45% reduction in costs compared to its baseline of using in-house and external counsel.