Case Study: a large health insurer recovers billions in subrogation savings with Conduent

Recovering billions in savings delivering subrogation solutions for a major U.S. insurer

A large health insurer was losing millions of dollars annually due to missed subrogation opportunities caused by resource constraints and a lack of specialized in-house expertise. They reached out to Conduent to use its specialized expertise and subrogation identification services to supplement their internal process.

Conduent initially provided identification services using its sophisticated data-mining analytics technology, uncovering so many opportunities that the insurer outsourced its entire subrogation operation to them. This solution involved identifying, investigating, and recovering claims. Over a 25-plus year relationship, Conduent has returned nearly $3 billion in recoveries to the health plan, recovering 100% of the benefits paid on the majority of cases.